Term & Conditions

1. Introduction

Welcome to MysteryHub.store (“we,” “us,” “our”). By using our website or purchasing from us, you agree to the following Terms & Conditions, which are designed in compliance with UAE E-Commerce and Consumer Protection regulations.

2. Mystery Boxes

MysteryHub.store offers surprise mystery boxes filled with a random selection of products such as toys, tech and gaming gadgets, beauty products, and home & kitchen gadgets. Customers understand that the contents are completely random and cannot be chosen or changed.

3. Pricing & Invoices

All prices are displayed in AED (UAE Dirhams). Invoices are issued in English only. Prices shown at checkout are final and inclusive of any applicable VAT or fees.

4. Returns & Exchanges

As our mystery boxes are randomized by nature, we do not offer refunds or exchanges once an order has been placed and delivered.

5. Promotions & Discounts

Any promotions, sales, or discounts will be announced clearly on our website or social media. These are time-bound offers and cannot be claimed retroactively.

6. Customer Responsibility

By placing an order, you confirm that:

• You are over 18 or have guardian consent.
• You understand the random nature of mystery boxes.
• Shipping details provided are accurate. 

7. Fair Use Policy

We are committed to ensuring fair service to all customers. Abusive behavior, misuse of promotions, or fraudulent activity may result in refusal of service.

8. Dispute Resolution

In case of any disputes, we will first attempt to resolve the issue through our customer support team. If not resolved, the matter may be escalated through the relevant UAE Consumer Protection Authorities as per UAE law.